Store : 01727 791144 Sales : 01727 791133
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Help
Information
FAQ's
- When will my goods be delivered?
- Can you give me a delivery time so I don’t have to wait in all day?
- What does product ‘availability’ mean?
- My order status says ‘delivered’ but I haven’t received the goods?
- What is your returns policy?
- Who will deliver my order and what service level should I expect?
- I’ve forgotten my password, can you help?
- I haven’t received a receipt for my order
- What payment methods do you accept?
- Do you remove old appliances?
- Do you install goods?
- Can I collect my order?
- Do you deliver nationwide/internationally?
- I have a fault with my product who should I contact?
- Can I purchase products which aren’t on the website?
- I’ve cancelled my order but not had a refund yet?
- How do I get removed from the mailing list?
Payment and Price
Delivery
My Account
FAQ’s
When will my goods be delivered? We aim to deliver your order within the timescales quoted in the ‘availability’ field. These timescales are provided to us by the manufacturers and may from time to time be subject to short delays. Where this happens we will be honest and transparent with you and inform you that there may be a delay. If you need your order urgently and don’t want to wait then we will happily sell you an alternative model or even cancel your order if you wish. To query a late order please contact us at customerservices@hispek.com
Can you give me a delivery time so I don’t have to wait in all day? We cannot guarantee this service as we deliver through various channels. Depending on who is delivering your order we might be able to provide some assistance. Certain courier methods may be able to arrange to call you within a period before they deliver to allow you to be at the delivery address. This may be subject to further fraud checks. Please discuss this with the operator when you are arranging delivery to see if this facility is available. Please note that our deliveries run between the hours of 7am and 8pm but may over-run due to circumstances out of our control. In some cases traffic may result in your delivery being later than expected.
What does product ‘availability’ mean? This refers to the manufacturer timescales in supplying the goods. Whilst these are usually accurate there can occasionally be delays which we aim to notify you of.
My order status says ‘delivered’ but I haven’t received the goods? Please note that some orders are delivered to you directly from the manufacturer. In these cases the order status of Delivered’ means that the manufacturer have received your order (not that your product has been shipped to you). You will be contacted and pre-advised of the delivery date by the relevant manufacturer so you can rest assured that a convenient time for your delivery will be agreed before your product is despatched. If you have any queries regarding the delivery of your products then please email us at customerservices@hispek.com.
Who will deliver my order and what service level should I expect? We use a courier company for most deliveries of small items e.g. microwaves or vacuum cleaners.
For larger items, depending on the number of items in the order and the delivery address we will either deliver with our own facilities or use a national based courier company. At all times please note that this may only be a one man delivery to your door and that arrangements should be made to move the goods into your property.
For larger items, depending on the number of items in the order and the delivery address we will either deliver with our own facilities or use a national based courier company. At all times please note that this may only be a one man delivery to your door and that arrangements should be made to move the goods into your property.
I’ve forgotten my password, can you help? If you find that you have forgotten your password to your online Hispek account simply select ‘I have forgotten my password’ from the log-in page and follow the instructions. We will then email you your password. Please note that for security reasons your payment details will be deleted when we send you a new password.
I haven’t received a receipt for my order Please note that your order receipt email is also your receipt. Please print this off and retain on file for future reference. Alternatively your account history will log full details of your purchases. If you have not received this email then please email us at customerservices@hispek.com with your order number, name and postcode and we will check that we have your correct email address and re-send it to you. If this still does not work we will happily send you a printed receipt.
Do you remove old appliances? Removal of existing appliances can be done at a charge of £20 per appliance, however this must be agreed with Hispek Electronics at the time of ordering and appliances must be disconnected ready for transporting beforehand. Please note: this service can be offered only when deliveries are made by Hispek staff and not third party couriers or some manufacturers. If you would like more information on this service, or to find out if we are able to remove an appliance for your order please call 01727 791133.
Can I collect my order? If you would like to collect your order from our retail super store in St Albans, please call our sales team on 01727 791133.
Do you deliver nationwide/internationally? We only deliver within the mainland UK and Northern Ireland.
I have a fault with my product who should I contact? If you believe that you have a fault with your product you may wish to contact the manufacturer to obtain some guidance. If they suspect a fault they will arrange an engineer callout upon receipt of your serial number. If you have difficulty in ascertaining whether there is a fault or you need assistance then please email us at customerservices@hispek.com providing the full details of the fault or symptoms. Please include your order number, the model and serial number as this will expedite the process.
Can I purchase products which aren’t on the website? We are often able to obtain items which don’t appear on the site. Please phone us on 01727 791133 or email us at sales@hispek.com and we will investigate the product, prices and likely timescales for delivery.
I’ve cancelled my order but not have a refund yet? Refunds can take from 3-5 working days to appear on your statement depending on whom you bank with.
How do I get removed from your mailing list? If you would prefer not to receive our regular sales offers via email please click onto the unsubscribe link on one of our email shots, or alternatively email sales@hispek.com with details of your name and email address.
Payment and Price
When we take payment We take payment at the point of ordering. This is primarily to reduce the incidence of fraud and to help with the detection of fraud which enables Hispek Electronics to keep our prices keen. Also we frequently have to make many special orders to many suppliers whom we have to pay on special terms. We aim to deliver to you promptly and therefore your money is only with us for a relatively short time. At all times prior to delivery you are entitled to cancel your order.
Payment Methods You can pay by any Visa or MasterCard credit card or by Solo or Delta debit card. In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. You may also pay by cheque or postal order if you wish.
Please note, we do not accept payment made by credit or debit card from foreign banks. If you attempt to make payment using such a card the transaction may authenticate however we will then refund the order to the same card in GBP Sterling. Hispek will not be liable for any differences in monies taken by the website and subsequently refunded where currency fluctuations have occurred.
Please note, we do not accept payment made by credit or debit card from foreign banks. If you attempt to make payment using such a card the transaction may authenticate however we will then refund the order to the same card in GBP Sterling. Hispek will not be liable for any differences in monies taken by the website and subsequently refunded where currency fluctuations have occurred.
Competitive Pricing All our prices include delivery and are competitive, so how do we do it? We are Members of C.I.H, Combined Independents (Holdings) Ltd, who give us buying power of over half a billion pounds- that's how!
Price matching competitors We don't think that you will find it cheaper elsewhere as we pride ourselves on offering some fantastic prices. If you have seen the price better elsewhere but would prefer to buy it from someone with our proven credentials then please phone us on 01727 791133 or email us at sales@hispek.com and we will try to beat it. Please check that you have included any delivery charges from other retailers when comparing the total price.
Errors on the website We are human and can make mistakes. While we try and ensure that all prices and information on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices quoted in on the website or in catalogues, brochures, price lists and other advertising matter are only an invitation to treat and no particulars are binding by Hispek Electronics. All prices and products quoted are subject to alteration or withdrawal from time to time without notice.
Please read our full T’s & C’s
Please read our full T’s & C’s
Cancellations and Returns
Cancellations Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is your UK statutory right.
This will apply to your order unless you order Video, DVD, Audio, Multimedia and Software where the item has been unsealed.
Should you cancel the contract we will then refund you the price you have paid for the goods but not any service provided by us, such as a gift-wrap service or a special delivery service. You are under a duty to take reasonable care of the goods.
Cancellation of the goods must be put in a written or in another durable form to the address below:
Cancellation Department
Hispek Electronics
8 Acrewood Way,
Hatfield Road,
St Ablans.
AL4 0JY
Cancellation of delivery services - If you have added an additional delivery service to your order ie. Express Delivery or Applaince Collection, we require 48 hours notice of cancellation.
This will apply to your order unless you order Video, DVD, Audio, Multimedia and Software where the item has been unsealed.
Should you cancel the contract we will then refund you the price you have paid for the goods but not any service provided by us, such as a gift-wrap service or a special delivery service. You are under a duty to take reasonable care of the goods.
Cancellation of the goods must be put in a written or in another durable form to the address below:
Cancellation Department
Hispek Electronics
8 Acrewood Way,
Hatfield Road,
St Ablans.
AL4 0JY
Cancellation of delivery services - If you have added an additional delivery service to your order ie. Express Delivery or Applaince Collection, we require 48 hours notice of cancellation.
Returns On receipt of your written cancellation or other durable medium, Hispek will contact you. Should you cancel under the Distance Selling Regulations as part of our Terms & Conditions and Distance Selling Regulations it will be your responsibility to return the goods, at your cost, to the above address enclosing a copy of your cancellation letter.
These terms do not affect your statutory rights.
These terms do not affect your statutory rights.
Delivery
Delivery timescales We will endeavor to deliver goods to you within the lead times that appear within the availability field on the product information page.e.g 5-7 working days (excludes weekends). Some larger items may take up to 15 working days. Special order items will have their expected delivery time clearly marked on the product page.
Those products marked 'In Stock'* can normally be delivered to you in approximately 5 working days unless Express Delivery is taken as an option ( this is chargeable). Any product that is either unavailable or discontinued we will notify you via email as soon as we are aware and offer you an alternative product.
Please note delivery of smaller items to the following postcodes will take between 2 and 5 Working Days: EIRE, GY9, IV21-28, IV40, IV52-54, KW1-14, PA20, PA36, PA40, PH30-41, PO30+, RD1, TR21-25, IV41-49, IV51, IV55-56, PA41-49, PA60-78, RD2-4, HS1-9, KA27-28, KW15-17, PH42-44, ZE1-3
Deliveries to Scotland, Wales, South West England and areas north of the M62 may take up to 15 working days to deliver. If you need an item by a specific date, please call our customer service team for a delivery date.
Those products marked 'In Stock'* can normally be delivered to you in approximately 5 working days unless Express Delivery is taken as an option ( this is chargeable). Any product that is either unavailable or discontinued we will notify you via email as soon as we are aware and offer you an alternative product.
Please note delivery of smaller items to the following postcodes will take between 2 and 5 Working Days: EIRE, GY9, IV21-28, IV40, IV52-54, KW1-14, PA20, PA36, PA40, PH30-41, PO30+, RD1, TR21-25, IV41-49, IV51, IV55-56, PA41-49, PA60-78, RD2-4, HS1-9, KA27-28, KW15-17, PH42-44, ZE1-3
Deliveries to Scotland, Wales, South West England and areas north of the M62 may take up to 15 working days to deliver. If you need an item by a specific date, please call our customer service team for a delivery date.
Northern Ireland Deliveries Please be aware before ordering that surcharges apply to all BT postcodes. Details of surcharges can be found below, if you would like to discuss with an operator please contact our sales helpline on 01727 79133.
Where do we deliver? Our Standard delivery service covers most areas of the mainland UK and Northern Ireland. Delivery Surcharges apply to the following areas:
Delivery Surcharges by Postcode and Item Scottish Chargeable Postcodes:
Off Shore Postcodes for Under Counter White Goods (Washing Machine, Dryer, Washer Dryers, etc. - Excluding Side by Side Fridge Freezers, Chest Freezers and Range Cookers)
Off Shore Postcodes for Side by Side Refrigeration Only
Scottish Highlands
Cancellation of delivery services - If you have added an additional delivery service to your order ie. Express Delivery or Applaince Collection, we require 48 hours notice of cancellation.
| AB | £19.99 |
| PH | £19.99 |
| PA | £19.99 |
| KW | £29.99 |
| IV | £29.99 |
| GY/JE | £69.99 | £30 per additional item |
| IM | £69.99 | £30 per additional item |
| PO30+ | £69.99 | £30 per additional item |
| N/Ireland | £59.99 | £25 per additional item |
| S/Ireland | £109.99 | £30 per additional item |
| GY/JE | £149.99 | £30 per additional item |
| IM | £139.99 | £30 per additional item |
| PO30+ | £209.99 | £30 per additional item |
| N/Ireland | £119.99 | £25 per additional item |
| S/Ireland | £129.99 | £30 per additional item |
| HS | £POA |
| GYZE | £POA |
How do we deliver and what our service includes. We use a national courier service for most deliveries of goods under 20kg in weight. For larger items, depending on the number of items in the order and the delivery address we will either deliver with our own facilities,use a national based courier company or your items will be delivered by the manufacturers directly.
Items will be delivered to a ground floor room of your choice providing access is available, unless delivered using our pallet service which will be to your doorstep only. All goods must be checked for damage on arrival of the couriers BEFORE signing for, otherwise we are not liable for any damage and the goods will not be exchanged. Any damage MUST be stated on the delivery note when signing.
PLEASE NOTE: Our Clearance and Re-Packaged items are delivery on a pallet service and therefore will only be delivered to your doorstep. Unfortunately we are unable to remove an old appliance when delivering a clearance or re-packaged item.
Items will be delivered to a ground floor room of your choice providing access is available, unless delivered using our pallet service which will be to your doorstep only. All goods must be checked for damage on arrival of the couriers BEFORE signing for, otherwise we are not liable for any damage and the goods will not be exchanged. Any damage MUST be stated on the delivery note when signing.
PLEASE NOTE: Our Clearance and Re-Packaged items are delivery on a pallet service and therefore will only be delivered to your doorstep. Unfortunately we are unable to remove an old appliance when delivering a clearance or re-packaged item.
Express Delivery Our 'Express Delivery' service is chargeable from £9.99 dependent on the weight and stock status of the item ordered. Large items on the 'Express Delivery' service might be fulfilled on a pallet service, this service means that items are delivered to the doorstep or to the garage if access is available and if this is your preference. This service might not be available to the following postcodes: AB, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, PO30-41 and ZE and is subject to availability. Orders for express delivery made on Friday after 1400hrs, or at the weekend will be processed on the next working day.
Can we tell you when your goods might be delivered during the day? We cannot guarantee this service. Hispek deliveries are made between the hours of 7am and 8pm. If your delivery is carried out by a manufacturer we may be in a position to provide a window of either an AM or PM slot and likewise with some deliveries that are fulfilled by our preferred logistics partner we may be able to offer more flexibility with regards to timings. Please note that our deliveries may over-run due to circumstances out of our control. In some cases traffic may result in your delivery being later than expected.
Removal of Appliances Removal of existing appliances must be agreed with Hispek at the time of ordering and appliances must be disconnected ready for transporting beforehand. This service is only available on certain products to certain postcodes.
Unfortunately we are unable to remove an old appliance when delivering clearance or re-packaged items.
Unfortunately we are unable to remove an old appliance when delivering clearance or re-packaged items.
Installation and Collection of Appliances Hispek are able to install your new appliances or to remove an old appliance at the same time as delivery. Charges for this service apply as follows: Removal Charges
Installation Charges FREESTANDING appliances ONLY - Subject to postcode - Please call us on 01727 791 133 for details or to purchase
| Collection of old appliances - White Goods Only (excluding Refrigeration, please see below for Refrigeration charges) | £19.99 |
| Collection of Brown Goods and Refrigeration | £24.99 |
| Removal of Doors - USA Fridge Freezer | £29.99 |
| Wet Connection of Appliance, including USA Fridge Freezers | £24.99 per unit |
| Disconnection and Wet Connection of Appliance, including USA Fridge Freezers This service also includes washing machines, tumble dryers, dishwasher, etc. | £49.99 per unit |
| Brown Goods up to 50" - Removal of packaging and placing item on stand | £49.99 per unit |
| Brown Goods above 50" and below 65" - Removal of packaging and placing item on stand | £69.99 per unit |
| Accessories Installation eg. DVD, VCR, etc. only available if delivered with main units as above | additional £19.99 per unit |
| Green Button Test installation on Brown Goods | £29.99 per unit |
Weekend deliveries Some of our product offering will be available to you on a Saturday ( subject to availability) Please email us on sales@hispek.com for further information and pricing or see the delivery options offered on your order during the checkout process.
Problems with Your Product
Damaged goods Before you sign the delivery note, please make sure that the goods are unpacked and inspected when they arrive. Goods damaged in transit or shortage of delivery must be reported to Hispek within three working days from the date of delivery. Please email us at customerservices@hispek.com with the full details or your order, the damage incurred and the serial number of the product as this will assist us to expedite the return of your product. In some cases we may offer you a discount to retain the goods if the damage is minimal e.g. cosmetic scratch on the side of a washing machine.
Wrong goods If the goods you received are not the goods you ordered then please email us at customerservices@hispek.com with the details including the model number of the product you have received.
Faulty products If you believe that you have a fault with your product you may wish to contact the manufacturer to obtain some guidance. If they suspect a fault they will arrange an engineer callout upon receipt of your serial number. If you have difficulty in ascertaining whether there is a fault or you need assistance then please email us at customerservices@hispek.com providing the full details of the fault or symptoms. Please include your order number, the model and serial number as this will expedite the process.
My Account
Forgotten your password? When logging in, if you find that you have forgotten your password simply select ‘I have forgotten my password’ and follow the instructions. We will then email you your password. Please note that for security reasons your payment details will be deleted when we send you a new password
Changing your personal details If you have moved house, changed contact telephone numbers or email address you are able to change these details within the my account section. Once you have logged in select ‘edit your details’.
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| Popular Categories : | 3D Televisions | Washing Machines | LED Televisions | Freestanding Dishwashers | Cylinder Vacuum Cleaners | Built in Ovens | Tumble Dryers | Home Cinema |
