Frequently Asked Questions
Q: Do I have to pay for delivery?
A: Hi-Spek offer a free of charge delivery service to all
UK mainland destinations*. However, if there is no one at the delivery
address to receive the goods on the specified delivery date, an additional
charge to cover re-shipping costs will be made as follows:
* White Goods can not be ordered online, and are not
subject to the free of charge delivery service detailed above.
Q: How can I tell if an item is in
stock?
A: Our website gives details of the stockholding.
Q: If you are out stock, how long will it be
before this item is available from stock?
A: This can vary depending upon supplies from
manufacturers. However this generally is not greater than four weeks and
the website will provide the incoming date if this has been confirmed by
the manufacturer. If you want more information about a specific product,
please contact our telesales department on 01727 791133 who will assist
further.
Q: I have noticed that an item showing out of
stock on your website has proposed a future delivery date could you
explain this?
A: Yes. Our state of the art website technology gives us
advance information about confirmed delivery dates from suppliers and
where this is the case, you will be offered our earliest delivery
date.
Q: Are your transactions secure?
A: Yes. We use the industry standard secure socket layer
technology SSL, to encrypt your payment and address information when
shopping on our website.
Q: What kind of warranty do I get with the goods
that I purchase?
A: All goods supplied come with a standard manufacturer's
warranty, which covers parts and labour. The majority of these are twelve
months and some selected brands are twenty-four months.
Q: Do prices vary between your stores and your
website?
A: Both our stores and website offer the very best deals
possible. Offers may vary.
Q: How can I be sure that my transaction has been
processed?
A: Upon placing an order, you will be sent an e-mail
confirming your order details.
Q: Do you deliver on weekends?
A: Currently Hi-Spek do not offer weekend delivery, as we
cannot guarantee the service. All our deliveries take place Monday to
Friday in normal working hours exluding public holidays.
Q: Do you offer timed deliveries?
A: Currently, Hi-Spek do not offer timed deliveries.
Q: What is the likely time that delivery will be
made on the date that has been given for delivery?
A: Our carriers will normally deliver between the hours
of 8.00am and 6.00pm on the delivery date supplied.
Q: What do I need to do if my goods have not
arrived by 4pm on the confirmed date of delivery?
A: In the unlikely event of this happening please call
our telesales team on 01727 791133 who will be able to chase the order for
you and give you details.
Q: Do your deliveries include
installation?
Currently Hi-Spek do not offer an installation service.
All goods are delivered only.
Q: I am ordering a large screen TV, will I have
to assist the driver in unloading the item?
A: No. All our large screen TVs, 32inch and above are
delivered using a two man crew and you will not need to provide assistance
to unload your goods.
Q: What do I do if my goods have arrived and I
have a problem with them?
A: Contact the customer service department on 01727
791122 or e-mail customerservices@hispek.com, detailing the problem.
Q: I have purchased an extended warranty, when
will I receive my policy documentation?
A: Policy documentation is normally sent within
twelve-weeks of purchase. Click here for Extended Warranty Terms and
Conditions
Q: I have to make a claim under my Extended
Warranty but have not received my policy documentation.
A: No Problem. All Extended warranties sold are
registered with our customer services team. Please call 01727 79 11 22 for
assistance.
Q: If I have to claim on my extended warranty, do
I pay the service department or engineer directly?
A: No.The policy holder is not responsible for settling
any of their claims.
Q: I have had my TV for less than a year and it
has developed a fault, what do I do?
A: Call the customer services team on 01727 791122 or
e-mail customerservices@hispek.com and arrangements will be made to deal
with this service enquiry. | 
